Privacy Policy

Hotel Privacy Policy

Exclusive Collection is committed to meeting its GDPR obligations and ensuring the protection and security of all personal information. This Privacy Policy has been published online to explain how it uses any personal information and outline the procedures which are in place to safeguard your privacy.

Personal Information

Exclusive Collection will use your personal information to respond to your query, in relation to information requests for specific properties, and to keep you up to date with job opportunities and news relating to Exclusive Collection. We will also use your information to look at ways in which this website and our services to our applicants can be improved and for the purposes of administration.

We may contact you by email, post, telephone and social media and by providing telephone details you specifically consent to our contacting you by these methods. 

Discloser to Third Parties

All personal information provided to Exclusive Collection will not be shared with any third party. Exclusive Collection does not sell, trade, or rent any personal information to other organisations.


A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can obtain is information a user supplies him or herself. A cookie cannot read data from your hard disk or read cookie files created by other sites. Cookies, however, enhance our web site performance in a number of ways, including providing a secure way for us to verify your identity during your visit to our web site and personalising your experience on our site, making it more convenient for you.

This web site uses cookies so that we can serve you better. This site uses visitor tracking software that will use cookies to track information about how visitors come to the website, which pages they visit, and other actions that visitors make whilst on the site. This data is then used in order to improve the user experience of the web site. All user data collected in this manner is anonymous. As part of the online application process cookies are also used to facilitate your applicant experience which originate from our trusted applicant tracking system.

Should you wish to do so, you can refuse cookies by disabling them in your web browser’s settings, and you do not need to have cookies turned on to successfully use our service. Most browsers are defaulted to accept and maintain cookies and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not. Please consult the support documentation for your web browser, which can be found online, for more information.

Site Tracking

Exclusive Collection uses site-tracking software to monitor visitor traffic patterns and site usage. This software does not enable us to capture any personal information.

Accessing your Records

You have the right to request a copy of any information which we hold about you. If you wish to receive a copy of this information please write to Group Human Resources Manager, Exclusive Collection, Pennyhill Park Hotel & The Spa, London Road, Bagshot, Surrey GU19 5EU. 


By clicking on the submit or send button at the bottom of a submission form you consent to Exclusive Collection processing your personal data in the manner outlined above

Recruitment/Careers site

Exclusive is committed to the online privacy of all its applicants.  This policy statement is designed to give a clear explanation of Exclusive data processing practices relating to the Recruitment process.

Collection of Information

Your data can be directly uploaded to our career site  or  via  a 3rd Party Job Board, or given to an individual within the business or via a Recruitment Agency. 

The recruitment process requires certain data in order to process an application:

  • Your Name
  • Your address
  • Your telephone number
  • Your email address
  • Your CV

The data will be collected for the sole purpose of recruitment. Your application information will be stored on the careers database for current and future vacancies for a minimum period of 12 months.  You are in control of whether you wish your data to remain on our careers database. You will be sent emails after 1 year, 18 months, 2 years to remind you that we hold your data, and you are at liberty to remove it at any point. 

Deleting your details - You can delete your details by logging in to your account on the site. Plus we will send periodic reminders to ascertain if you wish your data to still be held.

Automated process within the Recruitment process – your permission will be sought if there is a requirement to automate your information.  For example, another vacancy has arisen and your skill set is appropriate, we will gain permission from you, before your details are sent to another Recruiting Manager.

Access to data – your data will only be accessed by the HR Team and the Recruitment Manager responsible for the recruitment of the position.