People and Culture Manager

Job Introduction

Lainston House in Winchester, a part of the Exclusive Collection, is a 17th-century country house full of character and charm. With its walled kitchen garden, cookery school, and award-winning fine dining, it is a place where heritage, authenticity, and exceptional hospitality come together.

You will join as a People & Culture Manager leading the people agenda within the hotel, partnering with the General Manager and senior team to build a high-performing, inclusive, and engaged workforce. This is a pivotal leadership role where culture, capability, and commercial awareness come together to deliver an exceptional colleague and guest experience.
 

At Lainston House, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:

• Competitive pay, plus service charge

• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining

• Free meals while on duty

• Free access to the on-site gym and parking

• Access to our Employee Assistance Programme and wellbeing resources

• Exclusive discounts and perks through Hospitality Essentials

• Opportunities for growth, learning, and internal movement within the Exclusive Collection

 Key Responsibilities

• Lead the end-to-end People & Culture function, ensuring a high-performing, values-led and compliant operation

• Partner with the General Manager and senior leaders to deliver people strategy aligned to business goals

• Oversee all core People processes including recruitment, onboarding, systems, payroll input, and reporting

• Drive talent acquisition activity, ensuring strong pipelines and excellent candidate experience

• Own the employee lifecycle, embedding engagement, communication, and wellbeing initiatives

• Provide expert guidance on employee relations, leading investigations and ensuring compliant outcomes

• Deliver and support learning and development initiatives, including inductions and leadership capability

• Champion diversity, equity and inclusion across all People activity

• Use People data and insights to inform decision-making and improve performance and retention

• Ensure compliance with UK employment law and all relevant policies and regulations

 Person Specification

• Significant generalist HR experience, ideally within hospitality or a service-led environment

• CIPD qualified or equivalent with strong knowledge of UK employment law

• Proven experience across recruitment, employee relations, and engagement

• Commercially aware with the ability to align people strategy to business performance

• Confident using HR systems and data to drive insight

• Strong communication and influencing skills with the ability to coach stakeholders

• Experience managing ER cases, investigations, and compliance

• Passionate about creating inclusive and high-performing cultures

• Organised, adaptable, and able to manage multiple priorities

• Positive, approachable, and solutions-focused

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.

As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.

Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.